Privacy Policy
Last updated: 7 November 2026
Your privacy matters to us. This policy explains how Districtpedia collects, uses, and protects your personal data in compliance with Singapore's PDPA.
Introduction
Districtpedia is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We operate in full compliance with Singapore's Personal Data Protection Act 2012 (PDPA) and are registered with the Personal Data Protection Commission (PDPC). Our practices are designed to ensure that your personal data is handled responsibly, transparently, and only for the purposes you have agreed to.
It is important to note that Districtpedia is not a property listing portal, real estate agency, or payment processor. We are a discovery and growth platform that connects consumers with verified property agents and provides neighbourhood knowledge. Our data collection is therefore limited to facilitating these services — agent discovery, neighbourhood exploration, and platform growth — and we do not handle property transaction data or financial payment information.
Data Protection Officer (DPO): [email protected]
What Data We Collect
Account and Profile Data
When you create an account or claim a profile on Districtpedia, we collect:
- For agents claiming profiles: Name, CEA registration number, agency affiliation, contact details (email, phone), professional biography, specialisations, service areas, and profile photo.
- For consumers: Name, email address, and phone number (when submitting enquiries or subscribing to our newsletter).
- For team leaders and recruiters: Agency name, team details, and recruitment preferences.
Automatically Collected Data
When you visit our website, we automatically collect certain technical information:
- IP address, browser type and version, device information, and operating system
- Pages visited, time spent on site, click patterns, and referral sources
- Cookies and similar tracking technologies (detailed in our Cookies section)
Enquiry and Form Data
When you submit forms on our platform, we collect:
- Content of messages sent through agent contact forms
- Information submitted via spotlight applications and recruitment enquiries
- Newsletter sign-up preferences and explicit consent records for marketing communications
Third-Party Verification Data
To maintain platform integrity, we process:
- CEA verification status, processed manually or through supported verification workflows — never inferred or fabricated
- Manual review notes for profile ownership claims
How We Use Your Data
We use your personal data for the following purposes:
- To facilitate agent discovery and enable consumer-agent connections
- To verify agent identities and prevent fraudulent profile claims
- To send newsletters, platform updates, and marketing communications — only with your explicit opt-in consent
- To improve platform functionality, user experience, and neighbourhood content quality
- To comply with legal obligations and respond to regulatory requests
- To detect and prevent spam, abuse, or security incidents
- For analytics and aggregated, non-identifiable reporting to understand platform usage
Legal Basis for Processing (PDPA Compliance)
Under Singapore's PDPA, we process your personal data based on the following legal grounds:
- Consent: Explicit opt-in for newsletters, marketing communications, and optional profile features. You may withdraw consent at any time.
- Legitimate Interest: Platform operation, fraud prevention, security maintenance, and analytics that do not override your privacy rights.
- Legal Obligation: Compliance with regulatory requirements and lawful requests from law enforcement or government agencies.
- Notification of Purpose: You are informed of the purposes for data collection at or before the point of collection.
Data Sharing and Third Parties
Districtpedia does not sell your personal data. We only share your information in the following limited circumstances:
- Service providers: Hosting, email delivery, and analytics providers who process data on our behalf under strict data protection obligations
- CEA (Council for Estate Agencies): For verification purposes only, where required
- Law enforcement: When legally compelled by court order or statutory requirement
We do not share your data with property listing portals, pay-to-win ranking services, or unaffiliated marketing partners. All third-party processors are contractually bound to maintain PDPA-equivalent protection standards.
Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal data:
- Data is stored on secure servers with encryption in transit (TLS/SSL) and at rest
- Access controls restrict data access to authorised personnel only
- Regular security reviews and staff training on PDPA compliance
Retention periods:
- Account data: retained while your account remains active
- Enquiry data: retained for 3 years for dispute resolution purposes
- Data is deleted upon account closure or request, subject to legal retention requirements
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and exercise caution online.
Your Rights Under PDPA
As a data subject under Singapore's PDPA, you have the following rights:
- Access: Request copies of the personal data we hold about you
- Correction: Request updates to inaccurate or incomplete data
- Withdrawal of Consent: Opt out of marketing communications at any time via the unsubscribe link in every email or through our preference centre
- Deletion: Request account deletion and data erasure, subject to exceptions for legal obligations
- Data Portability: Request your data in a machine-readable format where technically feasible
- Do Not Call (DNC) Registry: We respect Singapore DNC preferences for telephone marketing
How to exercise your rights: Email [email protected] with the subject line "PDPA Request" and include your registered email address so we can verify your identity. We will respond within the timeframe required by PDPA. There is no fee for your first request; a reasonable fee may apply for subsequent requests.
Children's Privacy
Districtpedia is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have inadvertently collected data from a child, please contact our Data Protection Officer at [email protected] to request deletion.
International Data Transfers
Your data is primarily stored in Singapore. Where we use cloud services with servers outside Singapore (such as AWS or Google Cloud), we ensure that standard contractual clauses and adequacy decisions are in place. We are committed to maintaining PDPA-equivalent protection standards for all personal data, regardless of where it is processed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Notify registered users via email
- Post a prominent notice on our website
Continued use of Districtpedia after changes take effect constitutes acceptance of the updated policy. Previous versions are available upon request.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: [email protected]
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.
For general enquiries, please visit our Contact page.